Central Maine Web
Web Design, Hosting, Search Engine Optimization
(207) 873-9321
Support and Help Section
We have several choices and levels of support for your convenience. We provide direct support via phone or email. We don't keep regular office hours, but generally respond within an hour or so.
Spam and Virus Protection
We are proud to use the services and products of ConfigServer.com for all email scanning and virus and spam protection. For complete tutorials and instructions on how to access and navigate the features included in your account, visit http://www.configserver.com/mshelp/index.htm
cPanel
For questions about cPanel please read the help files at https://docs.cpanel.net/
EmailSupport:
Send a support request to ken@centralmaineweb.com Your email will be returned usually within a couple of hours depending on the time of day.
Phone: Call the office at 207-873-WEB1 (9321) Please leave a message if there is no answer. Your call will be answered much more efficiently that way as we are often simply in another room, or on another call. We do not return missed calls unless there is a message.
Frequently Asked Questions
Most Common Questions
- What is Cpanel and how do I get there?
- How do I setup my email in outlook or outlook express?
- How do I check "hits" or "visitors" or "stats" to my website
- I can't send email and/or I can't receive email. What's wrong?
- My site is offline. What's wrong?
- Can I work on or edit my own website?
- How do I check my email from the road or online instead of using outlook or outlook express?
Pre-Sales Questions
- If i buy a hosting plan now can I upgrade when my web site grows? is there a charge?
- Can I register my domain name with you?
- Do you offer unlimited bandwidth?
- Can I try your system before deciding?
- Can I host adult related sites?
- Do you allow MP3 files? Do you allow streaming of videos?
- Are you a reseller of another hosting provider?
- How soon will my account be activated?
- Do you offer money back guarantee?
- I already have a domain can i use it with your hosting? what are the steps?
Technical Questions
- What DNS should my domain name point to?
- I have been notified that my account has been set up but my site is still not active
- How do I enable SSI in my HTML pages?
- Do you support international domains?
- Do you support ASP, Microsoft SQL Server and/or Microsoft Access database?
- Do you offer Windows based hosting accounts?
- I have a script that is very complicated to install. Can you help?
- Which brand of control panel do you use? Can I see a demo?
- How Do I access my web site control panel?
- What kind of hardware and software do you use?
Account Questions
- Can I have more than one domain pointed to my account?
- Do you support subdomains?
- What is a subdomain?
Most Common Questions
- What is Cpanel and how do I get there?
Go to www.YOURDOMAIN.com/cpanel (replace YOURDOMAIN with your website url) - You'll see TONS of neat information and tools, from stats and security tools to online site editors, shopping carts, etc. FANTASTICO is our online depository of installable programs and scripts. You'll see to the left your allowed disk usage and bandwidth as well as how much you've used so far.
- How do I setup my email in outlook or outlook express?
It's very quick and easy. Assuming you already HAVE an email address setup on your website, email me for a set of complete instructions.
- How do I check "hits" or "visitors" or "stats" to my website?
go to www.YOURDOMAIN.com/cpanel (replace YOURDOMAIN with your website url) - find web /ftp stats. (different control panel schemes will look different, but it's there! I prefer AWSTATS as I find it easiest to read. Keys are "unique visitors" which is the actual number of "new" people visiting your site. Other key features are entry and exit pages, duration of visits as well as (almost at bottom) a section detailing what people have typed in to find your website. DO NOT pay any attention to "hits." These are irrelevant. If someone goes to your website and makes 9 mouseclicks, that counts as 9 "hits." Additionally, many hits are generated by search engine spiders anyway.
- I can't send email and/or I can't receive email. What's wrong?
PLEASE contact ken@centralmaineweb.com OR call 873-9321 - it could be a server wide issue. If not, please provide your email address, password, SPECIFIC NATURE OF PROBLEM, and attachments of any error codes or bounced emails you've received. It could be any number of things, so PLEASE provide all the information you can.
- My site is offline. What's wrong?
It could be one of 5,445,456 things. Contact ken@centralmaineweb.com and submit a request for support. It could be server wide, in other words, all our websites including yours and ours is down, OR it could be a problem with your website, or your domain name has expired. Whatever the problem, we'll fix it as quickly as we can for you.
- Can I work on or edit my own website?
Good Question! Yes, as long as you know HTML or have a CMS installed, like Wordpress or Joomla. We cannot be responsible for any damage to your website done by editing by ANYONE ELSE for ANY REASON.
- How do I check my email from the road or online instead of using outlook or outlook express?
Go to www.YOURDOMAIN.com/webmail (replace YOURDOMAIN with your website url) - and type in your user name and password. Your user name is your ENTIRE email address, NOT just the part before the @ symbol. You'll be presented with 3 online email programs. I always choose the first program (HORDE). You can send, receive, even have an online address book.
Pre-sales Questions
Is my credit card information totally safe with you?
As we use a third party credit card processor, (paypal and enom) we don't have your credit card information with us. And therefore we don't store your credit card information on our system. We trust your credit card information is totally secure.
If I buy a hosting plan today can I upgrade later on when my site grows? Will i get charged for upgrading?
Yes, you can upgrade at any point. Just send an email to ken@centralmaineweb.com and let them know which plan you want to upgrade to, they will prorate what you have used so far of your current plan cost. No there is no charge for upgrading in hosting plans!
Can I register my domain name with you?
Yes, you can buy a domain name separately by clicking on "Register Domain Name" on the menu or by choosing this option during the hosting signup process.
Do you offer unlimited bandwidth?
No, it is not possible to offer unlimited bandwidth at all. That would be lying to our customers. Like everybody else, we are required to pay for the amount of bandwidth we consume to our upstream providers. We then in turn pass this fee to our customers in order to provide enough resources to our customers. This also applies to other hosts as well, not just us.
Can I try your system before deciding?
Sure, we can give you a 30 day money back promise, if we fail we provide what is outlined in our web site, we will refund you all your money.
Can I host adult related sites?
No, we are a family oriented company with certain standards. No judgments. We just don't want to be associated with pornography.
Do you allow MP3 files? Do you allow streaming of videos?
Yes, we have no problem as long as those MP3's and video files are legitimate. Please make sure you select the proper plan which allows it. We suggest a higher bandwidth and space plan because most likely, since its mp3s and videos they tend to be bigger files and once they are streamed they consume a lot of bandwidth.
Are you a reseller
of another hosting provider?
No. We lease our ownmserver but it is managed and supplied bandwidth by a company called HostDime Global in Orlando. I have
found them to be the most cutting edge, reliable managed
server hosting provider available.
How soon will my account
be activated?
Most Accounts are
activated within a few minutes! In the case we need to confirm
billing, we will contact you. 99% of the time, account
activation is within a few hours! We do have the capability of
offering instant activation but found that it was too
difficult to monitor for fraud.
Do
you offer money back guarantee?
Yes, we offer a 30 day
money back guarantee. This is only valid when the customer is
abiding to our terms during the stay with us. We also ask the
user to provide the reason of cancellation.
I
already have a domain, can I use it with your hosting?
what are the steps?
Yes,if you already
have a domain you can use it with our hosting plans.
Billing Questions
Can I prepay for an
additional monthly data transfer/bandwidth?
Yes.
In fact if you need only a small amount of overage we won't
charge you. If your overage is permanent we may ask that you
upgrade to the next available plan
What will happen when
my
site goes over the data transfer limit?
The system has the
capability to block sites that exceed their data transfer
limit. This will be done at the owner's option of course, so
you will have the choice to continue using more data transfer
and pay more at the end of the month, or stop using more data
transfer but no need to pay more at the end of the month.
I don't have credit card. Can I do a wire transfer, check or money order?
Yes, however if you pay by money order, the hosting plan must be prepaid for the year. It is not practical to accept money orders for small amounts every month. If you want to send usa check or money order please send it to:
Central Maine Web
28 Halifax St. #6
Winslow, Me. 04901
Please make sure you include a note with the following information: Your full name, your email, what domain you would like to use, whether you want us to register that domain (if you want us to register it please add an extra $24.00 for the one year domain registration) or you have an existing domain, and what plan you are paying for.
Account Questions
Can I have more than one domain pointed to my account?
Yes
Do you support subdomains ?
Yes, we support subdomains. The number of subdomains wil depend on the plan you purchase.
What is a subdomain?
A subdomain is any term you want before your domain. For example you have a domain www.x.com and say you want to create another webpage. You can create a subdomain another.x.com and it can be like a whole separate web site. In essence it is a domain as well, So it is a very nice feature to have.
Technical Questions
What DNS should my domain name point to?
Primary: ns1.centralmaineweb.com
Secondary: ns2.centralmaineweb.com
This information can also be found in your activation email that should have been sent to you upon signup.
I have been notified that my account has been set up but my site is still not active
If you have received a notification email and its been over 48 hours, it means that you either did not point your domain name to the right DNS servers or your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the internet works; there is no way we can speed up the process. How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML
Do you support international domains?
Yes, but in most cases you need to handle the domain registration process by yourself. We cannot provide support for domain registration for all the available country code. However, feel free to ask us if you have any questions.
Do you support ASP, Microsoft SQL Server and/or Microsoft Access database?
No. Currently we only host linux based plans on our server
Do you offer Windows based hosting accounts?
No. Currently we only host linux based plans on our server
I have a script that is very complicated to install. Can you install it for me?
Yes, we can install it for you. Please contact ken@centralmaineweb.com to inquire the fee to set it up. We do not provide free support for the script, configuration and debugging your scripts. We can provide that support for $30 for 30 minutes. However we will waive that fee if it turns out that the problem is with our system.
Which brand of control panel do you use? Can I see a demo?
We use www.cpanel.net , it has tremendous features and is worth an additional five dollars a month, but we include it in most of our plans for free. It is very insecure to setup a cPanel demo on our server and so we have chosen not to. You can, however, call me or email me and I will setup a temporary account for you to try.
How Do I access my web site
control panel?
CPanel may be accessed at http://www.yoursite.com/cpanel
What kind of hardware
and software do you use?
Our servers have 4 2.4 Gig XEON
Processors with 4 Gigs of ram and dual 500 Gig hard
drives.