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Policies and Terms of Service

Central Maine Web provides hosting and other web services to many clients. Our standards and image must be as high as our client's and therefore we ask that all our clients adhere to the following list of policies and standards.

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Support

C.M.W. support is available via the web, email and phone from approximately 4:30 a.m to 8 p.m. e.s.t..
C.M.W. F.A.Q. and Support Page

We provide limited technical support for 3rd party software, scripts and coding. This includes HTML coding, CGI & Java Scripts not done by our staff, or any other software that you utilize to design and implement your web pages. We will do our best to answer all 3rd party questions

Unacceptable Content

All services provided by Central Maine Web may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Central Maine Web and its employees from any claims resulting from the use of the service which damages the subscriber or any other party.

Unacceptable content or links:

  • Pornography and sex-related merchandising
  • Pirated software
  • Hacker programs or archives
  • Warez sites

Central Maine Web will be the sole arbiter as to what constitutes a violation of this provision.

Pornography and sex-related merchandising is prohibited on all Central Maine Web servers. This includes sites that may infer sexual content, or link to adult content elsewhere. Central Maine Web will be the sole arbiter in determining violations of this provision.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to C.M.W. servers or any other server on the Internet. Links to such materials are also prohibited.

Sites with banners, graphics or cgi's running from their domain used on other domains:
When you employ services such as Link Exchange or a cgi host who lets 1000's of others link to their site, it is important that you require any sites you exchange ads with to display your ad on their server. Not only will not abiding to this guideline cause your site to load slowly, you will be responsible for the data transfer used in this process.

Sites using more than 20% of system resources:
Central Maine Web will be the sole arbiter as to what constitutes a violation of this provision.

Chat Rooms & IRC:
We do not allow clients to install their own chat rooms. These tend to be a large drain on system resources and we cannot allow it as an account option. We currently do not allow IRC or IRC bots to be operated on our servers.

Email

Spamming, or the sending of unsolicited e-mail including, without limitation, commercial advertising and informational announcements, from a Central Maine Web server or using an e-mail address or domain that is maintained on a Central Maine Web machine as reference is STRICTLY prohibited. Central Maine Web will be the sole arbiter as to what constitutes a violation of this provision. A user shall not use another site's mail server to relay mail without the express permission of the site. Central Maine Web will be the sole arbiter as to what constitutes a violation of these provisions.

Free Domain Registration

In order to be eligible for FREE domain registration you must keep your account active for a period of 12 months. If your account is cancelled within 12 months you will be charged $15 for your domain registration. Not to be combined with any other offer.

If you are transferring your current domain this offer does not apply. We will transfer your files and request that your domain be pointed to our nameservers for FREE.

If you would like to transfer your domain registration services from VeriSign, Register.com or another registrar please specify in the comments field of the order form. Domain registraion with C.M.W. is $15 /year.

System and Network Abuse

Server Abuse:
Any attempt to undermine, compromise the security of, or otherwise cause harm to any Central Maine Web server or customer accounts is strictly prohibited and will result in the cancellation of the account.

Background Running Programs:
We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

Refusal of Service:
We reserve the right to refuse, cancel, or suspend service at our sole discretion.

Limitation of Liability

Central Maine Web shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Central Maine Web servers going off-line or being unavailable for any reason whatsoever. Furthermore, Central Maine Web shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Central Maine Web servers. All damages shall be limited to the immediate termination of service.

Violations of these Acceptable Uses Policies should be referred to abuse@centralmaineweb.com

All complaints will be investigated promptly.

Failure to follow any term or condition may be grounds for immediate account deactivation.

Credit for outage policy is as follows:
A credit of 5% of the monthly fee will be issued for each thirty minute period of outage to a maximum of 50% of your monthly hosting fee.

To claim outage an email must be sent to Support documenting the beginning of the site downtime. An additional email must be sent to Support Team when your site becomes available again. Alternatively, you may forward us any emails from siteuptime.com if you are a member. You should forward both the "down" and "up" emails.

Money Back Guarantee

Central Maine Web offers a money-back guarantee within 30 days of your account activation should we fail to provide satisfactory service. We do not refund InterNIC registration fees. Furthermore, Central Maine Web will not and can not be responsible for any fees that you charge for your services to your customers. Our guarantee does not apply to accounts which violate of acceptable use policies or which exceed the data transfer limits during the first 30 days.

Disclaimer:
Central Maine Web cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Central Maine Web are resold. Thus, certain equipment, routing, software, and programming used by Central Maine Web are not directly owned or written by Central Maine Web. Moreover, Central Maine Web holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Central Maine Web sees fit.

Account Activation

By activating your account with Central Maine Web, you agree to the above policies and disclaimer. Upon requesting an account activation, you are required to accept these policies, guidelines, and disclaimer and a copy of your acceptance is forwarded along with your activation request to be maintained within your account information.

NOTICE: If you sign up for an account and do not follow our terms, no refunds will be given. We will however let you know by email or phone before any action is taken so that you have the opportunity to resolve the matter.


Account Deactivation/Cancellation Policy

Your account may be cancelled at anytime.

  • Full Refund - If cancelled within 30 days.
  • Prorated Refund - Upon cancellation after 30 days you will receive a prorated refund of unused time based on our monthly rate.
  • Domain Names - Domain registration fees are non refundable. If you received a FREE domain registration you will be responsible for the registration fee if you cancel your account within 12 months of account activation.
  • All account cancellation requests must be submitted via email to Support@CentralMaineWeb.com


Payment Policies
  • Payment for web hosting services is expected prior to services rendered.
  • If paying by credit card your card will be billed at the beginning of your monthly or yearly billing cycle for the following periods' services.
  • If paying by check, payment is expected within 7 days of your billing anniversary.
  • If your account is past due you will receive a Past Due Notice as soon as your account falls past due, you will then receive additional notices every 5 days until payment is received.
  • If payment is not received within 30 days web hosting services will be suspended. After 30 days you will receive a late payment notice every day until payment is received.
  • If payment is not received with 60 days of your due date your domain and files will be removed from the system.
  • If you pay by credit card and your card fails you will receive a credit card failure notice. Our billing system will retry the card everyday until the 60 day past due limit is reached and at which point your account is removed.
  • Returned Check - Non Sufficient Funds Fee: $25.00

Central Maine Web retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

© Central Maine Web
a Web Design Company in Maine
Winslow, Maine 04901 * (207) 873-WEB1